1. Prepare Estimate
Our Estimator will inspect your vehicle and begin to document the damage caused by the collision in the form of an estimate. In some cases you may already have a preliminary estimate of this damage prepared by your insurance company. In any event, this step must be accomplished prior to beginning the repair process.
2. Owner Signs Repairs Authorization
Before any work can begin, you must first sign a repair authorization allowing us to repair your vehicle. At this time it is not unusual for our Estimator to request another signature in advance to cover any additional damage that may be found once the repair is underway.
3. Insurance Approval
The insurance company that is involved must also approve the repair estimate before we can begin work.
4. Parts Ordered Electronically
Upon receiving approvals from you and the insurance company, we will begin the process of locating and ordering the parts necessary to repair your vehicle.
5. Parts Ordered
Once all of the parts are received and accounted for, we can schedule your vehicle for repair.
6. Vehicle Scheduled For Repair
We can now contact you to schedule a convenient time for your vehicle to be repaired. In some cases your vehicle may already be at our Repair Center, in which case it will be available for immediate repair.
7. Vehicle Schedule For Repairs
As your vehicle's outer panels are removed and the physical structure of the vehicle is revealed, often additional or "hidden damage" is discovered. This additional damage is difficult to diagnose at the time of the original estimate as it cannot be seen or predicted until we perform this thorough inspection. Please note that any additional damage may alter your vehicle's completion date.
8. Supplement Damage Report Written, If Necessary
This report is written to cover any additional or "hidden" damage that may be discovered once your vehicle's outer panels are removed and the physical structure of your vehicle is revealed. This is referred to as Supplement Damage in insurance terms.
9. Supplement Approved
The insurance company must authorize this additional damage before we can continue the repair.
10. Additional Parts Ordered, If Needed
Should we find damage, we will need to repeat steps 2,3 & 4. For this reason, our Estimator may have asked you to sign an authorization document in advance to cover these additional repairs. Please note that this additional damage may alter your vehicle's completion date.
11. Vehicle Set On Unibody Repair Equipment, If Needed
Your vehicle was manufactured in compliance with tight structural standards. Exact location and fit of integral parts are critical to the operation and appearance of your vehicle. In this process we measure your vehicle against published factory specifications and return your vehicle to within the manufacturer's prescribed tolerances to ensure proper operation, location and fit of body and structural parts.
12. Structural And Body Repairs
Our Repair Technicians will now undertake structural and body repairs.
13. New Panels Installed And Checked For Proper Fit
All Collision-related repairs require some degree of cosmetic repair and often require replacement of factory panels. We will check for proper fit here and ensure your vehicle's parts look, fit, and align the way they should.
14. Corrosion Protection Reapplied To Repaired Areas
Most of today's vehicles incorporate some form of corrosion protection applied by the original manufacturer. We will reapply this protection to ensure that your vehicle conforms to the original manufacturer's standards.
15. All Metal Work Done And Initial Tests Done
It is at this point in the repair that we begin to check systems for proper functioning and perform quality control of the repair work. An example of a system check would be the resetting of your safety system, involving your passive restraint or air bag system.
16. Vehicle Prepped, Primed, And Block Sanded
Our technicians will begin the refinish process by applying a primer. A surface filler is sprayed to ensure a quality, uniform and smooth surface. Block sanding is the method of further preparing the surface of your vehicle for paint.
17. Vehicle Is Masked, Taped, And Placed In Paint Booth
To ensure that the highest quality standards are met, we carefully mask your vehicle to protect it from overspray during the refinish process. Only the area that needs to be refinished is left uncovered. We then place your vehicle in a controlled atmosphere called a paint booth, where material is applied.
18. Vehicle Is Thoroughly Cleaned with a Chemical Wash
The chemical wash removes all contaminates that could prevent proper adhesion of the paint. The vehicle is then wiped with an adhesive cloth before the paint is applied. This removes any dust particles that may remain ensuring a beautiful finish free of defects.
19. Vehicle Undergoes Multi-Step Refinishing Process
Most of today's vehicles are covered with what is known as a basecoat/clear coat refinish system. Sometimes a single-stage system is used. In any event, all systems involve several application steps to ensure a quality finish. We will only use refinish products that meet or exceed the original manufacture's specifications and are backed by a lifetime paint performance guarantee.
20. Reassembly, Wheel Alignment, Air Conditioning, Detailing, Final Inspection, And Test Drive
Once your vehicle has gone through the refinish process we then reattach the outer parts such as mirrors, molding, and other hardware. Should your repair require a wheel alignment or service such as air conditioning repair, we will perform them at this time. Your vehicle will undergo a thorough cleaning, test drive, can quality inspection prior to being returned to you.
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3135 Sentry Rd.
Lancaster S.C. 29720